I was amazed after reading this article about a company that deliberately offers bad customer service.
A Bully Finds a Pulpit on the Web - NY Times.
Offering great customer service is a key part of both ChildBook and my wife's Girl's Dress store EliteDresses.com
The amount of positive comments/feedback my wife gets is amazing. One time a customer even called just to let her know what a nice experience she had. And some of the negative stories I hear about competitors dress sites is also amazing. One of them even has an F rating on BBB.
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