I was amazed after reading this article about a company that deliberately offers bad customer service.

A Bully Finds a Pulpit on the Web - NY Times.

Offering great customer service is a key part of both ChildBook and my wife's Girl's Dress store EliteDresses.com

The amount of positive comments/feedback my wife gets is amazing.  One time a customer even called just to let her know what a nice experience she had. And some of the negative stories I hear about competitors dress sites is also amazing.  One of them even has an F rating on BBB.

Labels: customer service