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Thursday, October 2, 2008

Quality - What does it mean

I started to write about this in my newsletter and it just grew, so now the blog post about what Quality means to me.

Running ChildBook.com has a lot to do with quality. My awareness of quality started with reading Zen and the Art of Motorcycle Maintenance in college. And then I became very interested in Japanese manufacturing reading Deming and Schonberger. And recently more about Toyota's manufacturing system. These are related to manufacturing, but to me they are applicable to whatever you do. Mistakes and errors are waste, and it helps your business to reduce them. It also helps me from losing more hair :-)

The key to me is not to focus on who's at fault, but figure out how to prevent this in the future. It can be simple little things that help. And when a customer is involved focus on making it right ASAP. Customers are expensive and with ChildBook.com it's my reputation/face which is very important to me.

Someday I am going to be expert at lean manufacturing and get certified (no, not the asylum type), unfortunately I am a bit busy right now running my Learning Chinese for Kids E-Commerce Site as well as being a parent to a challenging daughter (why is it every age has challenges).

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