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Monday, October 13, 2008

Automated Phone Navigation in Chinese and English - Arghh!!!

So I was calling this place in Hong Kong, select 3 for English after hearing some Cantonese and Madnarin. OK, should be easy. Then gives me a list of departments, then I select sales. Rings, rings, rings and get an recorded answer in Cantonese. So dial zero, more Cantonese. So finally get back to the main menu. I called in four times, and finally dialed customer service. Then I got transferred 3 times.

After experience this, I don't think I am going to be so frustrated by the automated phone systems in the US. I am so used to just dialing zero to get around the system, except some systems have disabled that option (US Post Office).

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