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Monday, October 11, 2010

Barnes & Noble - Death of a Bookstore

Last night the family and I went to the local Barnes and Noble at 17490 Colima Road, Rowland Heights, CA 91748.  We usually buy a couple of books when we visit a bookstore.  And yes, I can buy books wholesale since I have an online bookstore, but it's convenience and its fun to go through a section of books (even if my Sci Fi selection at home is much better).

What surprised me was a new policy of no public restrooms per Ronni.  Anyway, we had to leave in a hurry because of this new policy.  Ronni referred us to a Starbucks that is in the same plaza, but instead we went to a place with shaving ice. 

What had happened if my Father had gone there with his health issues.  I see this as the continuiing death spiral of BN.  Great customer service is the foundation of any business.

Ronni wrote down the E-Mail address of the district manager to write a complaint too. 

And it gets even better!  The e-mail address does not work.

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