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Friday, July 11, 2008

Negotiating and Discounts

Phone orders can be very annoying, because some people think they should always get a discount. Even when the item is cheaper than everyone else and on sale!

I was talking to another owner of a business selling items for learning Chinese, and they had the same complaint. Their policy is just keep on repeating they don't discount. My goal is to have fair prices so none of the negotiating is needed. Win win is my goal with customers.

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