A humbling day, I really dislike when I make mistakes. I find whenever I make a mistake, it's time to slow down and re-work the processes so this type of mistake does not happen again. Sometimes it's as simple as just adding a sign. My belief is if you make the process correctly, it is almost impossible to create an error. This week has been humbling and a learning experience. And on what to do as a business, do what you promise, so I do offer and back my 100% money back guarantee. My goal is a satisfied customer, and if that is not happening something needs to be improved.

Labels: childbook